Payment Policy

• Subscription Fee: The periodic fee that the Customer (Individual or Business) pays to maintain the right to use the Cardstra System.
• Payment Cycle: Service fees are calculated on a monthly or yearly cycle (depending on the service package selected by the Customer). The cycle begins from the date the Customer successfully activates the service.
• Non-refundable Policy: All paid subscription fees are non-refundable under any circumstances, including cases where the Customer does not use the full duration of that cycle, except in the event of serious and irremediable technical errors caused by GSSP Company Limited (Công ty TNHH GSSP).

Customers may choose one of the following methods:

1. Automatic Payment (Credit/Debit Card/Linked Account)

• Activation: The Customer registers card information (Personal or Business Card) on the system.
• Auto-renewal: The system will automatically deduct the fee on the first day of each new cycle. The Customer must ensure a sufficient account balance or card limit to complete the transaction.
• Security: Card information is secured according to international PCI DSS standards through intermediary payment gateway partners.

2. Bank Transfer (For Businesses)

• Reconciliation: Based on the service usage report at the beginning of the cycle, GSSP Company Limited (Công ty TNHH GSSP) will send a fee notification/Financial Invoice.
• Deadline: The Customer is responsible for making the payment within [05] working days from the date of receiving the fee notification to ensure uninterrupted service.

• Service Price: Prices published on the Website/Agreement are exclusive of Value Added Tax (VAT), unless otherwise noted.
• For Individual Customers: GSSP Company Limited (Công ty TNHH GSSP) provides electronic receipts/payment confirmations via Email/System.
• For Business Customers: GSSP Company Limited (Công ty TNHH GSSP) issues electronic invoices (e-invoices) based on the business information provided within 03 working days after receiving full payment.

Subscription fees are determined based on the number of Store Manager and Staff accounts in "Active" status on the Administration Website. The published account allowances for the selected service package—or the terms of the Customer’s contract for a custom plan—determine how many active accounts are included and which charges apply.

The Customer is obligated to pay any charges arising from all such accounts in "Active" status under the applicable service package allowances or contract terms, regardless of whether those users actually log in or perform operations on the system. Customers should proactively lock/delete accounts that are no longer needed to optimize costs.

• Notification: The system will send a payment reminder via Email or the application 03 days before the due date.
• Service Suspension: If GSSP Company Limited (Công ty TNHH GSSP) has not received payment (or the automatic transaction fails) after 07 days from the due date, the system will automatically suspend access for all accounts (Admin and Staff).
• Restoration: The service will be reactivated immediately after all outstanding debts are paid in full. GSSP Company Limited (Công ty TNHH GSSP) shall not be held liable for any business losses or end-user claims during the period the system is suspended due to late payment.

• Upgrade: Customers can upgrade their service package at any time. The price difference will be calculated and settled at the time of the upgrade.
• Service Cancellation: Customers have the right to cancel their subscription at any time. However, the cancellation will take effect from the next cycle. The Customer retains the right to use the service until the end of the currently paid cycle.